How to Troubleshoot Trend Micro Password and Encryption Issues
You must be using Encryption Management for Microsoft BitLocker in Trend Micro. Once you have installed it, the feature needs separate booting and system partitions on local endpoint. And after installing the Encryption Management for Apple FileVault, it encrypts the disk right after restarting the endpoint.
If the entered password did not match with the specified password during installation, then you will see a window displaying authentication required.
Enter the right password and then again restart the endpoint. Apple FileVault will complete encrypting if the issue was related to password. If you are still encountering the same problem or the encryption status appears not encrypting, then there is another issue hampering the FileVault functioning.
Follow the below process to understating the problem and whether you are required to send the issue to Trend Micro team or not.
You can also reach Trend Micro Support Australia for any guidance on the below process. They will help you with the recovery process.
Troubleshooting encryption and password issue with the help of below directions:
- Go to the Security & Privacy, then FileVault from the Apple menu.
- Tap on the ‘lock’ icon for making changes if you see the locked lock icon.
- Select the ‘Turn On FileVault’ and you will see a window displayed asking for the password.
- Enter the credentials and then tap ‘Start Encryption’. If the user account grants to turn on the FileVault that implies your details are correct. You endpoint will start working properly and will encrypt the disk.
- You can take screenshots if you still face any trouble after following the above instructions and forward it to Trend Micro team.
Call Trend Micro Technical Support Australia for any assistance
If you are still encountering any issue in any of the above steps or dealing with any technical glitch then connect with our experts. You can call them at Trend Micro Support Phone Number 1800-870-079 and they are ready to assist you anytime. You can also drop them an email and they will get back to you with an appropriate solution.
Read Also: How to Stop Trend Micro from Scanning
